Disputing a Credit Card Purchase
| September 4, 2009 |
I believe in everyone’s life there will be a time when you buy a product only to take it home and discover the product is damaged. In many cases the merchant will promptly replace the item or refund your money, but in some cases this doesn’t happen. In a case you do not receive a refund or replacement, if you used a credit card your issuer may be able to help. In an article on Bankrate.com entitled, "How to Dispute a Credit Card Purchase" cardholders are given helpful steps in how to successfully dispute purchases if the need arises.
By law, credit card purchases are protected under the Fair Credit Billing Act which gives shoppers the ability to refuse payment on below quality or damaged products purchased with a credit card. Under this law, consumers must make reasonable effort to resolve any disputes with the merchant before asking their credit card issuer to get involved by stopping payments made with the credit card.
In many cases, credit card issuers are more that willing to help their cardholders when it comes to resolving a dispute on purchases with a merchant. There are some cases however that the issuers may not or will not be able to help, and these can be found in the article along with a step-by-step guide on how to dispute a credit card purchase.
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