“Keeping your Cool” Could Help Make Changes
| November 15, 2009 |
For some people including myself, it doesn’t take much to get you worked up when it seems that companies won’t even try to help resolve a problem that you are having with their product or services. When this happens you really just want to give the person you are talking to a "piece of your mind" and let them know that they have lost a good customer and potentially others by word of mouth. While in some cases this seems like the best thing to do, when it comes to credit cards the exact opposite could help you get the changes you are looking for.
For those who have had recent changes to their accounts overturned or absurd interest rates lower (if only by a little), many will tell you that "losing your cool" will not help. Although it may be hard, you must try to remain calm and stay polite even if the conversation does not seem to be moving in the right direction. If the initial person, who is more than likely the customer service representative, is not able to help then it is time to ask for a supervisor, a manager and so on. For tips on some things to say that may help you get the changes that you are looking for, check out a recent post entitled "Credit Card Tips to Try before Opting Out".
Have you gotten changes made to your account that you requested? If so, I would love to know what changes were made and who you had to speak with to get them.
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